Privacy Policy

1. Use of personal information

Casa Martinez Wine Cellars collects and uses personal information to administer, support, assist in the review of and obtain feedback on the services we offer.

2. Marketing

If you would prefer for us not to contact you by way of direct marketing (email newsletter for example), please contact [email protected] and we will ensure the relevant details are removed from our system and you are not contacted unless you request to be.

3. Collecting of personal information

Personal information is collected by Casa Martinez Wine Cellars directly from clients. Clients who supply their details to Casa Martinez Wine Cellars will have them held for a reasonable length of time in order to facilitate, administer and support the services we offer.

4. The personal information we collect

Along with the data given directly to Casa Martinez Wine Cellars from clients in person, over the phone or via email, we will also collect data of users placing orders via the website or browsing the website. This data could include logs, details of networks, data and systems accessed, details of the sender and recipients of messages sent over our services, times and location of log on or access, duration of sessions, clickstream and similar usage or system data. This data may sometimes be traceable to/related to not just companies but also named individuals. Please feel free the browse the Casa Martinez Wine Cellars website anonymously should you have any concerns about data retention.

Upon request we provide site visitors with access to all information including proprietary information that we maintain about them (but not other users unless required to do so by law) including contact information (e.g. name, delivery address, phone number, email address). Users can access this information by emailing or writing to us, please see point 10 for our postal address.

We also collect the email addresses of those who communicate with us via email and aggregate information on what pages users access or visit. Information volunteered by the user such as survey information and / or site registrations is also collected. The information we collect is used primarily for internal review and to improve the content of www.casamartinezwinecellars.co.uk and services. It is also used to notify users about updates to our services. This information is not shared with any third parties for commercial purposes and if you would prefer not to receive email correspondence from Casa Martinez Wine Cellars, please email 

If you do receive unwanted email from us all our correspondence offers clear instructions on how to unsubscribe, but please email [email protected] if you are struggling to opt out.

5. Methods of storage and duration of storage

Casa Martinez Wine Cellars may store your information in its databases, such as its client database or supplier database, for reference. The information may be retained and used by Casa Martinez Wine Cellars for a reasonable period, reflecting our need to answer queries or resolve problems, provide improved and new services and any data retention requirements of the law. This means we may retain information after an individual ceases to use Casa Martinez Wine Cellars services or after the individual has ceased to interact with Casa Martinez Wine Cellars Except where the law, authorities or regulatory bodies require us to retain it for longer, we retain data generated by users visiting the website for a reasonable period after it was generated.

6. Third parties

Casa Martinez Wine Cellars will only share data with third parties where you specifically agree. Data required for the fulfilment of services such as deliveries (name of consignee, delivery address, telephone etc) will be securely transferred to the relevant third party where necessary. We will only provide your data to companies who operates in line with the legal requirements regarding data handling, protection and storage. Details of who your data has been passed to and for what purpose is available on request.

Casa Martinez Wine Cellars client list is not shared with any third parties.

7. Email alerts, correspondence and newsletters 

Casa Martinez Wine Cellars will occasionally send email alerts and email correspondence to clients who have placed orders in-store, over the phone, via email or via the website. Emails will be sent to addresses supplied directly to Casa Martinez Wine Cellars by clients. We may also infrequently send newsletters advertising in-store tastings, new products etc. You can at any time choose to stop receiving email alerts or newsletters by following the instructions on the alert, notification or e-newsletter or by emailing [email protected]

8. Monitoring of email correspondence

We may intercept emails sent to individuals within Casa Martinez Wine Cellars. This could be for reasons of security, the detection of crime or to ensure a prompt service is provided during staff member absence. We may reject, delay or remove content from emails which have a nature, content or attachments which may disrupt Casa Martinez Wine Cellars systems or because they may pose security issues such as viruses.

9. Cookie Policy

Please refer to our dedicated cookie policy for more information.

10. Security 

Security relating to the handling and storage of electronic and physical records is taken very seriously at Casa Martinez Wine Cellars and we take reasonable measures (including access control, password protection, encryption, alarms, back-up, environment integrity and transmission/communication standard) to protect against the loss, alteration or misuse of this data.

We do not store, or have access to, client payment details.

11. Questions and queries

If you have any questions about Casa Martinez Wine Cellars privacy/data protection policy or the use of data in a particular service, you should write to Casa Martinez Wine Cellars 760 Newport Road, Cardiff CF3 4FG Alternatively, please email [email protected] or call 02920 707733