Terms & Conditions
1. Ordering
1.1 We will not sell or deliver alcohol to anyone who is, or appears to be, under the age of 18. By placing an order, you confirm that you are at least 18 years old and we reserve the right not to deliver if we are unsure of this.
1.2 In the event that a product is unavailable when you place your order, we shall contact you to arrange replacement, or another arrangement for the completion of your order.
1.3 The placing of an order anywhere on our website does not constitute a contract, which is made only when we accept your order and process payment.
1.4 We reserve the right not to accept any order.
1.5 All goods are offered subject to availability.
1.6 Any orders which remain uncollected from Casa Martinez Wine Cellars after 90 days will be refunded unless an agreement has been made between the client and Casa Martinez to extend this period.
1.7 Due to the nature and high turnover of our products we cannot always guarantee the availability of the products (particularly specific vintages). With the exception of Fine Wines, we will supply the current available vintage.
2. Delivery
2.1 For orders of all items the delivery window will be confirmed during the checkout process. We will do everything we can to meet this timeframe however we accept no liability for goods which fail to arrive within this window due to circumstances which we consider to be beyond our control. APC do not deliver at the weekend, so orders placed after 12noon on a Friday will be delivered on the following Monday. As the shop is closed on Sundays and Mondays, orders placed after midday on a Friday, Saturday, Sundays and Mondays, will be dispatched on the Tuesday and delivered on the Wednesday. All will be confirmed via email when the order is received.
2.2 If multiple unsuccessful delivery attempts are made and re-dispatch is required, we reserve the right to pass on the cost of redelivery.
2.3 Standard Mainland England and Wales delivery is a flat fee of £12.98 for orders under £150. Orders over £150 will be delivered free of charge.
For deliveries to Scotland with the exception of the Highlands, delivery is £16.99. For orders over £150, delivery charges are waived. We are very sorry, but we are unable to offer free delivery to the postcodes below.
Scottish Highlands (Next day) AB10-16, AB21-25, DD8-11, FK7-16, KY99, PH3-13, PH15-18 – £40.00
Scottish Highlands (2-5 days) AB30-39, AB41-45, AB51-56, FK17-21, IV1-28, IV30-32, IV36, IV40, IV63, IV52-54 (3 day), PA21-40, PA80 (3 day), PH19-26, PH30-41, PH49-50, KW1-14 – £40.00
2.4 All UK orders are despatched using APC and are usually delivered within 24 hours of dispatch (with the exceptions of the above postcodes). We are very sorry but we are unable to deliver to UK off shore addresses or Europe
2.5 All local deliveries (within 8 miles of the Cardiff shop and over £150) will be delivered with in 2 working days of the order being placed. Exact time frame will be confirmed once the order has been confirmed by email.
3. Prices
3.1 All prices listed on this site are inclusive of UK VAT.
3.2 Although we endeavour to ensure that all pricing information on this website is accurate, occasionally an error may occur & goods may be mis-priced. If we discover a pricing error we will, at our discretion, either: contact you & ask you whether you wish to cancel your order or continue with the order at the correct price; or notify you that we have cancelled your order. We will not be obliged to supply goods at the incorrect price.
3.3 We reserve the right to adjust prices, offers, goods and specifications of goods at our discretion at any time before we accept your order. Where an end date is specified on any offer on the website, it is intended as a guide only. Casa Martinez Wine Cellars reserves the right to change prices at any time.
4. Returns and damaged goods
4.1 In the rare event that you encounter an issue with any of our products, please contact us and we will look at each issue on an individual basis. This does not affect your statutory rights.
4.2 We may require faulty bottles to be returned to us. We will arrange this as necessary at your convenience.
4.3 If your order receives damage while being transported under Casa Martinez Wine Cellars control, this should be reported to Casa Martinez Wine Cellars at the first possible opportunity and no later than 48 hours after the order was received. Photographic evidence and a written description of the breakage will be required in order to an assessment of whether a refund is due. All goods transported under Casa Martinez Wine Cellars control are fully covered by our marine transit policy unless explicitly stated during the course of the transaction.
4.4 Any products carried by APC are dispatched using their Liquid service, labelled as Fragile and dispatched in Bottle Mailsafe boxes. In some instances the bottles may also be protected with bubble wrap. In the unusual event that a bottle is damaged whilst under APC’s care, please contact us as soon as possible. We will require photographs of the damaged bottles and packaging to be able to process your claim.
4.5 A customer may cancel an order within 48 hours of it being placed. In that event Casa Martinez Ltd may deduct 10% of the sale value to cover any administrative costs occurred. If the wine has already been dispatched for delivery, return costs are the responsibility of the customer. If the order has already been dispatched they will be responsible for the delivery and return charges plus the 10% administration fee.
5. Complaints
5.1 In the event of complaint please email info@casamartinezwinecellars.co.uk giving as much detail as you can. All complaints will be acknowledged within 48 hours & you can expect a full resolution of your complaint within a further 72 hours. You will be kept informed if there is any delay beyond this. Each complaint will be treated as confidential & will be attended to by a senior manager.
6. Crime prevention
6.1 For the purposes of the prevention or detection of offences, and/or the apprehension or prosecution of offenders, we may share any information that we collect with the Police, other public or private sector agencies or representative bodies in accordance with the relevant legislation. Information shared in this way will not be used for marketing purposes.
7. Reviews, Comments and Content
7.1 Users of this website may post reviews, comments and other content. This right is extended on condition that the content is not illegal, obscene, abusive, threatening, defamatory, invasive of privacy, infringing of intellectual property rights, or otherwise injurious to third parties, or objectionable. Specifically, content should not include software viruses, political campaigning, commercial solicitation, chain letters or mass mailings.
7.2 You may not use a false email address, impersonate any person or entity, or otherwise mislead as to the origin of any content.
7.3 We reserve the right, but not the obligation, to remove or edit any content.
7.4 If you post content or submit material, unless indicated otherwise you:
- – Grant Casa Martinez Wine Cellars & its affiliated companies a non-exclusive, royalty-free & fully sub- licensable right to use, reproduce, publish, modify, adapt, translate, distribute, create derivative works from & display such content throughout the world in any media.
- – Grant Casa Martinez Wine Cellars & its affiliates & sub-licensees the right to use the name that you submit in connection with such content, if they choose.
- – Agree that the rights you grant above are irrevocable during the period of protection of your intellectual property rights associated with such content & material. You agree to waive your right to be identified as the author of such content & your right to object to derogatory treatment of such content.
- – You represent and warrant that you own or otherwise control all of the rights to the content that you post; that, as at the date that the content or material is submitted to Casa Martinez Wine Cellars, the content and material is accurate; use of the content and material you supply does not breach any Casa Martinez Wine Cellars policies or guidelines and will not cause injury to any person or entity (including that the content or material is not defamatory). You agree to indemnify Casa Martinez Wine Cellars and its affiliates for all claims brought by a third party against Casa Martinez Wine Cellars or its affiliates arising out of or in connection with a breach of any of these warranties.
8. Correspondence
8.1 In the first instance please contact the store by email, fax or telephone, as indicated on your order confirmation email and on the website.
8.2 This website is operated by Casa Martinez Limited t/a Casa Martinez Wine Cellar. 760 Newport Road, Rumney, Cardiff, CF3 4FG. Company Registration Number: 02689282 Company Registered Address: Custom House, Penarth Marina, Penarth, CF64 1TT Telephone Number: 02920 707733
VAT Registration Number: GB 463 3881 71 Alcohol Wholesaler Registration Scheme (AWRS) No: XSAW 000 0012 0868
8.3 These Terms & Conditions shall be governed by and construed in accordance with the laws of England and Wales & any disputes will be decided only by the appropriate courts.
9. Casa Martinez Wine Club
If you join the Casa Martinez Wine Club, hereafter known as CMWC, these terms and conditions and our Standard Terms apply.
9.1 How our subscriptions work
9.2 Once we have accepted your request to join the CMWC (in accordance with the Our contract with you section of our Standard Terms) and we have received payment from you for the introductory case of wine, you will receive:
9.3 The introductory case for the subscription that you have selected, plus any items which are advertised as being included with such introductory case, within 3-5 days of our acceptance; and
9.4 Tasting will be included in each case you receive
9.5 We will email you about the next case, including the price, before delivery is due. If you do not wish to accept the case, please let us know 5 days before payment is due.
9.6 A £13.99 charge for standard delivery will be added to every Subscription delivery if applicable.
9.7 It will be delivered locally free of charge as per our standard delivery terms or delivered to a Martinez restaurant of you selection. El Prado, The Miskin Arms, El Puertos, Le Monde or The Coach & Horses.
9.8 CMWC case prices are subject to change. We will let you know in good time before your case is due. You can cancel at least 5 working days before your next case is due.
9.9 For all subscriptions you will join on a 12-week frequency.
9.10 Changing or cancelling a CMWC case
If you wish to, you can:
Change your selected Subscription to a different one;
Push the delivery date back if you are not ready for another case (the contents of the case may change). The delivery date can only be pushed back so far but you can come back nearer the time to delay delivery again; or
Cancel your Subscription.
To change or cancel a Subscription, you must let us know:
At least 5 days prior to the scheduled delivery date of your next case; and
By emailing orders@casamartinezwinecellars.co.uk.
9.11 From time to time, we may make changes to these terms and conditions, including the case price, or we may cease offering a Subscription and transition you onto a new type of Subscription if appropriate; or cancel your Subscription if no alternative exists. We will let you know by email at least 6 days before your next case is due to be delivered. We will only communicate these changes by email. Please ensure that we hold a correct email address for you.. If you are unhappy with such changes, you can cancel your Subscription in accordance with these terms and conditions. If you do not cancel your Subscription, the changes will come into effect starting with the next case of wine which you receive.
10. Auction Purchases
10.1 Participants must be at least 18 years of age to participate in the online auctions.
10.2 By participating, bidders agree to be bound by these Terms & Conditions.
10.3 Bidders are required to register and provide accurate information prior to participating in the auction.
10.4 All stock is listed duty paid and prices are inclusive of UK VAT.
10.5 All listings are subject to availability, and Casa Martinez Wine Cellars reserves the right to withdraw lots at any point.
10.6 Bids once placed are final and binding.
10.7 Winning bidders will be contacted within 72 hours post-auction for payment details.
10.8 Payment must be completed as per the instructions provided in the winner notification.
10.9 Delivery options and charges will be communicated to winning bidders post payment.
10.10 All sales are final and no returns will be accepted.
10.11 Personal information provided during registration will be handled as per Casa Martinez Wine Cellars Privacy Policy.
10.12 Casa Martinez Wine Cellars is not liable for any misrepresentation, fraud or errors made by bidders or any third-party services.
10.13 Casa Martinez Wine Cellars reserves the right to amend these Terms & Conditions at any time without prior notice.
10.14 These Terms & Conditions are governed by the laws of England and Wales.
11. Whisky Cask Sales
11.1 Full payment for all related invoices is required in advance of ownership transfer, delivery or bottling. This may include warehousing and insurance costs for a set period.
11.2 VAT is not charged at the time of purchase if the spirit remains under bond. Excise duty and VAT become payable when the cask is released from bond. If the cask is sold to another party while still under bond, no VAT or excise duty would be payable.
11.3 Once ownership of the cask or casks is transferred, the buyer is liable for any taxes arising from the sale or disposal of the cask.
11.4 Buyer should expect natural evaporation of the spirit (around 3% per annum in Scotland, but variable) while casks are in storage. Alcohol by volume (ABV) tends to decrease with age due to evaporation. The buyer accepts these
11.5 The initial purchase may include insurance for a specified period (e.g., five years). Following the transfer of the cask into the customer’s ownership, the customer bears all future costs of storage and insurance.
11.6 Adherence to HMRC and bonded warehouse regulations is essential, particularly for legal storage requirements of duty-suspended spirits. Anti-money laundering checks may be conducted before executing any agreement.
11.7 Risk of damage or loss passes to the buyer upon delivery. Until then, the goods should be stored and protected as the seller’s property.
11.8 This agreement and any disputes or claims arising out of or in connection with its subject matter or formation (including non-contractual disputes or claims) are governed by and construed in accordance with the laws of the United Kingdom. The parties irrevocably agree that the courts of the United Kingdom shall have exclusive jurisdiction to settle any dispute or claim that arises out of or in connection with this agreement or its subject matter or formation (including non-contractual disputes or claims).