Terms & Conditions

1. Ordering

1.1 We will not sell or deliver alcohol to anyone who is, or appears to be, under the age of 18. By placing an order, you confirm that you are at least 18 years old and we reserve the right not to deliver if we are unsure of this.

1.2 In the event that a product is unavailable when you place your order, we shall contact you to arrange replacement, or another arrangement for the completion of your order.

1.3 The placing of an order anywhere on our website does not constitute a contract, which is made only when we accept your order and process payment.

1.4 We reserve the right not to accept any order.

1.5 All goods are offered subject to availability.

1.6 Any orders which remain uncollected from Casa Martinez Wine Cellars after 90 days will be refunded unless an agreement has been made between the client and Casa Martinez to extend this period.

2. Delivery

2.1 For orders of all items the delivery window will be confirmed during the checkout process. We will do everything we can to meet this timeframe however we accept no liability for goods which fail to arrive within this window due to circumstances which we consider to be beyond our control.

2.2 If multiple unsuccessful delivery attempts are made and re-dispatch is required, we reserve the right to pass on the cost of redelivery.

2.3 Standard Mainland UK delivery is a flat fee of £9.99. Delivery rates to areas of Highland Scotland can be found below,

Scottish Highlands (Next day) AB10-16, AB21-25, DD8-11, FK7-16, KY99, PH3-13, PH15-18 – £25.98

Scottish Highlands (2-5 days) AB30-39, AB41-45, AB51-56, FK17-21, IV1-28, IV30-32, IV36, IV40, IV63, IV52-54 (3 day), PA21-40, PA80 (3 day), PH19-26, PH30-41, PH49-50, KW1-14 – £25.98

.All UK orders are despatched using APC and are usually delivered within 24 hours of dispatch (with the exceptions of the above postcodes). We are very sorry but we are unable to deliver to UK off shore addresses or Europe

3. Prices

3.1 All prices listed on this site are inclusive of UK VAT.

3.2 Although we endeavour to ensure that all pricing information on this website is accurate, occasionally an error may occur & goods may be mis-priced. If we discover a pricing error we will, at our discretion, either: contact you & ask you whether you wish to cancel your order or continue with the order at the correct price; or notify you that we have cancelled your order. We will not be obliged to supply goods at the incorrect price.

3.3 We reserve the right to adjust prices, offers, goods and specifications of goods at our discretion at any time before we accept your order. Where an end date is specified on any offer on the website, it is intended as a guide only. Casa Martinez Wine Cellars reserves the right to change prices at any time.

4. Returns and damaged goods

4.1 We will provide a full refund or replacement for any products that are faulty and that have been returned within 30 days. This does not affect your statutory rights.

4.2 We may require faulty bottles to be returned to us. We will arrange this as necessary at your convenience.

4.3 If your order receives damage while being transported under Casa Martinez Wine Cellars control, this should be reported to Casa Martinez Wine Cellars at the first possible opportunity and no later than 48 hours after the order was received. Photographic evidence and a written description of the breakage will be required in order to an assessment of whether a refund is due. All goods transported under Casa Martinez Wine Cellars control are fully covered by our marine transit policy unless explicitly stated during the course of the transaction

5. Complaints

5.1 In the event of complaint please email [email protected] giving as much detail as you can. All complaints will be acknowledged within 48 hours & you can expect a full resolution of your complaint within a further 72 hours. You will be kept informed if there is any delay beyond this. Each complaint will be treated as confidential & will be attended to by a senior manager.

6. Crime prevention

6.1 For the purposes of the prevention or detection of offences, and/or the apprehension or prosecution of offenders, we may share any information that we collect with the Police, other public or private sector agencies or representative bodies in accordance with the relevant legislation. Information shared in this way will not be used for marketing purposes.

7. Reviews, Comments and Content

7.1 Users of this website may post reviews, comments and other content. This right is extended on condition that the content is not illegal, obscene, abusive, threatening, defamatory, invasive of privacy, infringing of intellectual property rights, or otherwise injurious to third parties, or objectionable. Specifically, content should not include software viruses, political campaigning, commercial solicitation, chain letters or mass mailings.

7.2 You may not use a false email address, impersonate any person or entity, or otherwise mislead as to the origin of any content.

7.3 We reserve the right, but not the obligation, to remove or edit any content.

7.4 If you post content or submit material, unless indicated otherwise you:

• – Grant Casa Martinez Wine Cellars & its affiliated companies a non-exclusive, royalty-free & fully sub- licensable right to use, reproduce, publish, modify, adapt, translate, distribute, create derivative works from & display such content throughout the world in any media.
• – Grant Casa Martinez Wine Cellars & its affiliates & sub-licensees the right to use the name that you submit in connection with such content, if they choose.
• – Agree that the rights you grant above are irrevocable during the period of protection of your intellectual property rights associated with such content & material. You agree to waive your right to be identified as the author of such content & your right to object to derogatory treatment of such content.
• – You represent and warrant that you own or otherwise control all of the rights to the content that you post; that, as at the date that the content or material is submitted to Casa Martinez Wine Cellars, the content and material is accurate; use of the content and material you supply does not breach any Casa Martinez Wine Cellars policies or guidelines and will not cause injury to any person or entity (including that the content or material is not defamatory). You agree to indemnify Casa Martinez Wine Cellars and its affiliates for all claims brought by a third party against Casa Martinez Wine Cellars or its affiliates arising out of or in connection with a breach of any of these warranties.

8. Correspondence

8.1 In the first instance please contact the store by email, fax or telephone, as indicated on your order confirmation email and on the website.

8.2 This website is operated by Casa Martinez Limited t/a Casa Martinez Wine Cellar. 760 Newport Road, Rumney, Cardiff, CF3 4FG. Company Registration Number: 02689282 Company Registered Address: Custom House, Penarth Marina, Penarth, CF64 1TT Telephone Number: 02920 707733 VAT 

Registration Number: 463 3881 71 Alcohol Wholesaler Registration Scheme (AWRS) No: XSAW 000 0012 0868   

8.3 These Terms & Conditions shall be governed by and construed in accordance with the laws of England and Wales & any disputes will be decided only by the appropriate courts.

9. Auction Purchases

9.1 Participants must be at least 18 years of age to participate in the online auctions.

9.2 By participating, bidders agree to be bound by these Terms & Conditions.

9.3 Bidders are required to register and provide accurate information prior to participating in the auction.

9.4 All stock is listed duty paid and prices are inclusive of UK VAT.

9.5 All listings are subject to availability, and Casa Martinez Wine Cellars reserves the right to withdraw lots at any point.

9.6 Bids once placed are final and binding.

9.7 Winning bidders will be contacted within 72 hours post-auction for payment details.

9.8 Payment must be completed as per the instructions provided in the winner notification.

9.9  Delivery options and charges will be communicated to winning bidders post payment.

9.10 All sales are final and no returns will be accepted.

9.11 Personal information provided during registration will be handled as per Casa Martinez Wine Cellars Privacy Policy.

9.12 Casa Martinez Wine Cellars is not liable for any misrepresentation, fraud or errors made by bidders or any third-party services.

9.13 Casa Martinez Wine Cellars reserves the right to amend these Terms & Conditions at any time without prior notice.

9.14 These Terms & Conditions are governed by the laws of England and Wales.

10. Whisky Cask Sales

10.1 Full payment for all related invoices is required in advance of ownership transfer, delivery or bottling. This may include warehousing and insurance costs for a set period.

10.2 VAT is not charged at the time of purchase if the spirit remains under bond. Excise duty and VAT become payable when the cask is released from bond. If the cask is sold to another party while still under bond, no VAT or excise duty would be payable.

10.3 Once ownership of the cask or casks is transferred, the buyer is liable for any taxes arising from the sale or disposal of the cask.

10.4 Buyer should expect natural evaporation of the spirit (around 3% per annum in Scotland, but variable) while casks are in storage. Alcohol by volume (ABV) tends to decrease with age due to evaporation. The buyer accepts these 

10.5 The initial purchase may include insurance for a specified period (e.g., five years). Following the transfer of the cask into the customer’s ownership, the customer bears all future costs of storage and insurance.

10.6 Adherence to HMRC and bonded warehouse regulations is essential, particularly for legal storage requirements of duty-suspended spirits. Anti-money laundering checks may be conducted before executing any agreement.

10.7 Risk of damage or loss passes to the buyer upon delivery. Until then, the goods should be stored and protected as the seller’s property.

10.8 This agreement and any disputes or claims arising out of or in connection with its subject matter or formation (including non-contractual disputes or claims) are governed by and construed in accordance with the laws of the United Kingdom. The parties irrevocably agree that the courts of the United Kingdom shall have exclusive jurisdiction to settle any dispute or claim that arises out of or in connection with this agreement or its subject matter or formation (including non-contractual disputes or claims).